Privacy Policy

Effective Date: March 10, 2026

Quality Pro Services (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.qualityproservices.com, contact us, request services, or otherwise interact with us.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

A. Personal Information

Personal information is information that identifies, relates to, or can reasonably be linked to an individual.

Examples include:

Contact Information
  • Name
  • Email address
  • Phone number
  • Mailing address
Service Information
  • Property address where services are requested
  • HVAC system details
  • Service history
  • Preferences related to home comfort systems
Payment Information
  • Billing address
  • Payment method details

Payment data is processed through secure third-party payment processors, and we do not store full payment card numbers on our systems.

B. Automatically Collected Information

When you visit our website, we may automatically collect certain technical information including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website addresses

This information helps us improve website performance and user experience.

C. Analytics and Tracking Technologies

We may use analytics services and tracking technologies such as:

  • Google Analytics
  • Website cookies
  • Pixels or tracking tags
  • Session replay or heatmap tools

These technologies allow us to analyze website traffic, marketing performance, and service inquiries.

D. Information from Third Parties

We may receive information about you from third-party sources including:

  • Online lead providers
  • Advertising platforms
  • Referral partners
  • Equipment manufacturers or warranty providers
  • Customer relationship management systems

This information is used only when you have consented to share your information with those parties.

2. How We Collect Information

We collect information through the following methods:

  • Directly from you: website forms, service scheduling requests, phone calls, emails, in-person service appointments
  • Automatically: website cookies and analytics tools
  • From partners: marketing partners, referral programs, equipment warranty registrations

3. How We Use Your Information

Service Delivery

  • Scheduling service calls
  • Performing HVAC installations, maintenance, or repairs
  • Managing warranties and equipment registrations
  • Processing payments

Customer Support

  • Responding to service inquiries
  • Communicating appointment details
  • Providing service reminders

Business Operations

  • Improving our website and services
  • Analyzing customer trends and service needs
  • Training staff and improving operational performance

Marketing

With your consent, we may send:

  • Service reminders
  • Promotions or discounts
  • Seasonal HVAC tips
  • Company updates

You may opt out of marketing communications at any time.

Legal Compliance

  • Legal obligations
  • Fraud prevention
  • Regulatory requirements

4. How We Share Information

We do not sell personal information.

Service Providers

We may share information with trusted third-party vendors such as:

  • Payment processors
  • Scheduling or dispatch software providers
  • CRM platforms
  • Marketing automation providers
  • Website hosting providers

These vendors are contractually obligated to safeguard your data.

Manufacturers and Warranty Providers

We may share information with equipment manufacturers to:

  • Register warranties
  • Process equipment claims
  • Coordinate service support

Legal Obligations

We may disclose information when required to:

  • Comply with legal requests
  • Respond to court orders or subpoenas
  • Protect our rights or the safety of others

Business Transfers

If Quality Pro Services undergoes a merger, acquisition, restructuring, or asset sale, customer information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze usage.

Types of Cookies

  • Essential Cookies: Required for website functionality.
  • Analytics Cookies: Used to understand website traffic and visitor behavior.
  • Marketing Cookies: Used to deliver relevant advertising and measure marketing effectiveness.

You may disable cookies through your browser settings, though some website features may not function properly.

You may also opt out of Google Analytics tracking using Google’s browser add-on.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide requested services
  • Maintain service history records
  • Comply with legal or accounting requirements
  • Resolve disputes or enforce agreements

Service records may be retained for extended periods for warranty, maintenance, and customer support purposes.

7. Data Security

We implement commercially reasonable security safeguards including:

  • Encrypted payment processing
  • Secure data storage
  • Access controls for internal systems
  • Administrative safeguards for employee access

No method of transmission over the internet is completely secure. We cannot guarantee absolute security.

8. Consumer Privacy Rights

Depending on your state of residence, you may have certain privacy rights, including:

  • The right to request access to personal information
  • The right to request correction
  • The right to request deletion
  • The right to opt out of marketing communications

To exercise these rights, contact us at admin@qualityproservices.com.

9. Children’s Privacy

Our services and website are not intended for individuals under 13. We do not knowingly collect personal information from children.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. North Carolina Privacy Compliance

We comply with applicable North Carolina privacy laws, including the North Carolina Identity Theft Protection Act.

12. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised Effective Date.

13. Contact Information

Quality Pro Services
5739 Oleander Dr
Wilmington, NC 28403
📧 admin@qualityproservices.com

14. SMS / Text Messaging Communications

By providing your phone number, you consent to receive SMS messages related to our services.

These messages may include:

  • Appointment confirmations
  • Appointment reminders
  • Technician arrival notifications
  • Service updates
  • Customer support communications
  • Follow-up messages
  • Occasional promotional offers

Message and Data Rates

Standard carrier rates may apply.

Opt-Out Instructions

Reply STOP to unsubscribe. You may receive a confirmation message.

Help Instructions

Reply HELP or contact admin@qualityproservices.com.

Consent for Messaging

Your consent is not a condition of purchasing services.

Sharing of Mobile Information

We do not sell, rent, or share mobile phone numbers or SMS consent data with third parties for marketing purposes.