Privacy Policy for Quality Pro Services

Effective Date: September 24, 2025

At Quality Pro Services, headquartered in Wilmington, North Carolina, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.qualityproservices.com, contact us, or use our HVAC services. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Contact Information: Name, email address, phone number, mailing address, or other details you provide when requesting a quote, scheduling a service, or contacting us.
  • Service-Related Information: Details about your HVAC system, service history, or preferences shared during consultations or service requests.
  • Payment Information: Billing details, such as credit card information or bank account details, processed through secure third-party payment processors.

b. Non-Personal Information

  • Website Usage Data: Information about how you interact with our website, such as IP address, browser type, device type, pages visited, and time spent on the site, collected via cookies or similar technologies.
  • Analytics Data: Aggregated data about website traffic and user behavior, collected through tools like Google Analytics.

c. Information from Third Parties

  • We may receive information from third parties, such as lead generation services or business partners, if you have consented to share your information with them.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you fill out forms on our website, request a quote, schedule a service, or communicate with us via phone, email, or in person.
  • Automatically: Through cookies, web beacons, or similar technologies when you visit our website.
  • From Third Parties: From marketing partners, referral programs, or service providers with your consent.

3. How We Use Your Information

We use your information to:

  • Provide and manage HVAC services, including scheduling appointments, performing installations, repairs, or maintenance, and processing payments.
  • Respond to inquiries, provide customer support, and send service-related communications.
  • Improve our website, services, and customer experience through analytics and feedback.
  • Send promotional materials, such as newsletters, special offers, or updates about our services, with your consent (you may opt out at any time).
  • Comply with legal obligations, such as record-keeping or responding to legal requests.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following cases:

  • Service Providers: With trusted third parties who assist us in operating our business, such as payment processors, scheduling software providers, or marketing platforms, under strict confidentiality agreements.
  • Business Partners: With manufacturers, suppliers, or referral programs to fulfill services or provide warranty support, with your consent.
  • Legal Requirements: When required by law, such as in response to a subpoena, court order, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new entity.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings. Types of cookies we use include:

  • Essential Cookies: Necessary for the website to function properly.
  • Analytics Cookies: Help us understand how visitors use our site.
  • Marketing Cookies: Used to deliver relevant advertisements.

To opt out of cookies, adjust your browser settings or use the opt-out tools provided by third-party analytics providers (e.g., Google Analytics).

6. Your Choices and Rights

Under North Carolina law, you have certain rights regarding your personal information, including:

  • Access: Request details about the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Opt-Out: Opt out of marketing communications by clicking “unsubscribe” in emails or contacting us directly.

To exercise these rights, contact us at admin@qualityproservices.com. We will respond to requests within a reasonable timeframe, as required by law.

7. Data Security

We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. Please notify us immediately at admin@qualityproservices.com if you suspect any unauthorized access to your information.

8. Third-Party Links

Our website may contain links to third-party websites, such as manufacturers or review platforms. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately.

10. North Carolina Residents

As a Wilmington, North Carolina-based business, we comply with the North Carolina Identity Theft Protection Act (N.C. Gen. Stat. § 75-60 et seq.). In the event of a data breach, we will notify affected individuals as required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Effective Date.” Please review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Quality Pro Services, 5739 Oleander Dr, Wilmington NC 28403 or by email at admin@qualityproservices.com